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| Price List | Privacy Policy | Terms and Conditions | Contact Us |
Brilliant Landlords carries out the following activities:
Brilliant Lettings, Brilliant Landlords and other Brilliant Solutions businesses are part of the Brilliant Group which includes Exclusive Connections Limited and Exclusive Connections Holdings Limited. This privacy policy explains how we use any personal information we collect about you when you use this website.
We collect information about you when you register with us, use our services, or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
We may store information that you provide about other people depending on the nature of the services we are providing to you. This information will be used to help us deliver the relevant products and services offered. Please ensure that you have obtained all necessary permissions to provide us with this information. This data is retained on the same basis as the information we retain about you and forms an essential part of our service offering.
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website. Unless you object, we shall pass on your personal information to our group of companies so that they may offer you their products and services. We shall also pass your information on to parties relevant to the specific transaction, product or service taking place.
We will not share you information for marketing purposes with companies outside the Brilliant Group without obtaining your express consent.
In the course of the provision of some of our services, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies but only if this is an integral part of our product or service offering or standard market practice.
We may also aggregate data and use information for the production of statistics and data sets but this will not involve the release of any personal data.
If you have been referred to us by a 3rd party we may notify the third party of your status with us and your volume of transactions to date in order to allow the third party to monitor the progress of the relationship and support the relationship. All third parties have agreed that they have permissions to provide such referrals and unless otherwise notified we shall provide such parties (if present) the above mentioned information. Prior to any registration we shall notify you if you have been introduced through a third party. Should you wish to terminate this disclosure of information, simply let us know by telephone, in writing, by fax or email. See the prevailing contact details.
Brilliant has partnered with Tenant Index to provide tenant check services and to compile a list of Tenants of all types for the benefit of good tenants and landlords alike. Brilliant may search Tenant Index and may also use the services of Tenant Index to review tenant applications on behalf of Landlords. The Landlord must ensure that permission is obtained from all tenants to check the tenants using such 3rd party companies and for such 3rd parties to retain the data for future referencing. In the event that the Landlord does not have permission to directly or indirectly provide future references or pass on such data to third parties it is the landlord's responsibility to notify Brilliant immediately.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. We are able to offer free registration and services as a result of this and as part of the registration process you are agreeing that you are happy for us to do so.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Group. If you no longer wish to be contacted for marketing purposes, please let us know.
Once again, please note that we will not share you information for marketing purposes with companies outside the Brilliant Group without obtaining your express consent.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 14 January 2010.
Please contact us if you have any questions about our privacy policy or information we hold about you
Brilliant undertakes to distribute to the Intermediary a 10% share of gross profit generated by Introduced Landlords subject to the terms and conditions of this agreement.
Gross profit is calculated as the revenue from your introduced landlords less costs attributable to the provision of products and services to these landlords. For the avoidance of doubt it does not include overheads or salaries.
If you are FSA authorised, we will not cross-sell any of the products you are authorised to sell.
A minimum of £100 of profit must be payable to the Intermediary in any calendar year before any payment is due. i.e. if only £99 or less is due to the Intermediary then no payment will be made in that calendar year. This is an incentive for the introduction of volume so low volumes resulting in very low gross margin are not economical for us to calculate and pay out.
A minimum of 3 landlords or 10 properties must be registered with Brilliant Lettings for any payment to become due.
The profit share entitlements will be reviewed on a quarterly basis and the calculation will be reset at the start of every calendar year.
A statement of activity will be available online.
From 2011 these terms and conditions are only alterable in writing from Brilliant Lettings with a 3 month notice period and Brilliant Lettings guarantees that any adjustment to the calculation of the profit share percentage will be limited to a maximum of 2.5% per annum.
The ‘no cross-sell’ guarantee will no longer apply in the event that the Intermediary is no longer authorised to conduct the activity concerned, for whatever reason.
Landlords whose details Brilliant Lettings already holds or are already registered will be excluded from this agreement and Brilliant lettings undertakes to notify the Intermediary within 20 working days of any such landlords.
Landlords are introduced by the Introducer before being verified and registered by Brilliant.
Landlords wishing to exclude any introducer can request the immediate termination of this agreement and the obligations herein and all parties agree to be bound by the landlord's decision.
Brilliant Lettings and Brilliant Landlords (“Brilliant”) are part of the Exclusive Connections group of companies (“Brilliant Group”)
Brilliant provides no guarantee for the quality of service offered by third party providers such as external web portals, printers, credit reference agencies and any other external party used by Brilliant. It goes without saying that Brilliant have only partnered with the best external parties but Brilliant is not accountable for any service issues or errors on the part of any external party.
Brilliant will retain as much data on you and your tenants as possible in order to offer you and your tenants the best possible service. This data makes it easier for you to benefit from all of our services without the need for data duplication. For details on the group’s Privacy Policy please click here. In agreeing to these terms and conditions you are hereby agreeing to accept the group’s Privacy Policy.
The information provided to the Landlord by Brilliant may be confidential, e.g. credit check results and references. It is your responsibility to use this information solely for the specific purpose of assessing the tenant and to keep this information confidential at all times, not passing it on to any third parties without express client consent.
Please note that in order to provide suitable services we will need to determine that you have obtained the appropriate permissions relating to that service. For example, a property inspection may require the occupant’s permission for entry and any credit searches will also require client permission.
As a Landlord we have every reason to believe that you are aware of the requirements behind the products and services that we offer and have obtained appropriate consent in each case. If you have any doubts then please contact us directly.
We may contact you on a regular basis for an update on the tenancy or other areas. This will allow us to ensure that information we retain on the tenancy is as up to date as possible. Tenants may be contacted by us directly in order to offer supporting services or products or to offer support, services and products as requested by you. This can help avoid problems before they arise and is a key part of our service.
Service Standards advertised provide no guarantee. These are standards that we expect to meet on a daily basis but we acknowledge that on exceptional occasions we may not meet expectations. If you have any particular service problem please contact us directly.
Brilliant accepts no liability for any financial loss or damage as a result of the provision, or lack of provision, of Brilliant products or services. It is the Landlords responsibility to ensure that the product or service provided meets their minimum requirements and is sufficient for the needs at that point in time.
There will be a footprint of credit checks undertaken by Brilliant in the name of Brilliant and not the Landlord. Any tenant undergoing a search should be made aware of this.
Brilliant is not responsible for the content of the reference checks, credit checks, identification reports or site inspections. Brilliant will undertake due care and attention in the provision of these services but the landlord must ensure that the landlord is satisfied with the product at the point of delivery.
Brilliant has partnered with Tenant Index to provide tenant check services and to compile a list of Tenants of all types for the benefit of good tenants and landlords alike. Brilliant may search Tenant Index and may also use the services of Tenant Index to review tenant applications on behalf of Landlords. The Landlord must ensure that permission is obtained from all tenants to check the tenants using such 3rd party companies and for such 3rd parties to retain the data for future referencing. In the event that the Landlord does not have permission to directly or indirectly provide future references or pass on such data to third parties it is the landlord's reponsibility to notify Brilliant immediately.
Brilliant is not a solicitor or legal practitioner of any sort nor does it hold itself out to be. Brilliant advises landlords as to how to manage legal activities in relation to the tenancy and tenancy disputes without the need to resorting to pay for legal advice from a regulated and qualified solicitor. As a result, Brilliant is not responsible or liable for any damages or financial loss whatsoever as a result of our support. The landlord is responsible for the making of these decisions and if the landlord is not prepared to accept this responsibility (albeit with our support and guidance) then they should seek independent legal advice.
At the time of production, documents provided are legally binding, accurate and complete in as far as Brilliant is aware. Brilliant provides no guarantee as to the accuracy and content of the documentation and is thus not responsible for any damages, loss (financial or otherwise) that the landlord may incur as a result of using these documents. Please seek independent legal advice if you require legally binding guarantees on documentation.